FAQ

HOW TO PLACE AN ORDER

Easy! Simply add the T-Shirts and Hoodies you want to the cart. They are found in our shop menu, and in our collections. Select the color and size you want and simply hit the add to cart button! (TIP: You save on shipping by adding more items to your order!) You can then select your preferred mode of payment, i.e. via PayPal or your credit/debit card.

 

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HOW TO FIND YOUR PERFECT SIZE

You can find all information regarding sizing in our Size Guide section. Our shirts are US/EU sizes, and they're slightly fitted. We use Bella+Canvas tees and they're standard size - but just so you know, they're a bit fitted.

 

PROCESSING AND SHIPPING

Our normal processing time varies depending on the size of the order. On an average, it takes us 1-4 days to print and process it. We print your clothing one by one, so when you buy from us, we get the garment ready, cure it, print on it and let it dry out before sending it out. Each product we send you is unique and made specifically for you!

Once we finish printing and drying your order, we will ship it to your address. Most of our clothing is printed in the US, but we have recently expanded into Europe! We now have print shops in Germany and Latvia! So you'll get your items quicker, and without worrying about customs and taxes.

The table below gives you an estimate on our shipping times.

 

Country

Shipping Time

USA

2-7 days *

Canada

4-15 days

Germany

2-7 days**

UK

2-14 days**

Other EU

2-25 days**

Australia

5-35 days

South America

15-45 days

*Non incorporated regions may take longer
All our orders come with a tracking number.

 

RETURNS & REFUNDS

I accidentally placed a wrong order/ordered the wrong size. What are the next steps?

If you choose the wrong size/shirt/color or simply want to cancel your order, please contact us ASAP before we get your items printed and sent. After the items are printed, we cannot cancel/change them anymore.

Our Order Help From is HERE

Get in touch with us via our social media -
Facebook: Here
Instagram: Here

My order arrived with issues/damage/incorrect.

If your items come with smudged prints, stains, or any damage, contact us ASAP for a replacement.
The same goes if we send you the wrong design, color or size.

If your item does not get delivered within the estimated time frame in the table above, please get in touch with us. We will contact the courier and try to check with them about the order.

If you give us an incorrect address and there are issues after that, we cannot do much. But we will try our best to find a compromise! We are extremely flexible and encourage you to contact us if anything bothers you/goes wrong.

Our returns policy is valid for 30 days after receiving the item. If 30 days have gone by since your received your item, unfortunately we can’t offer you a refund or exchange. We do not refund items due to buyers remorse.

There is nothing wrong with my order, but I would like a refund, what do I do?

Unfortunately, we CANNOT refund such orders. You can ask for a replacement though, if whatever you order doesn't fit you.

If you're just not happy with anything in general/don't feel like it suits you, we will accept a return for store credit. Additionally, we will also accept returns for sizing issues within 7 days of the customer getting their order. We will then issue the customer a gift card to reorder the correct size once we have safely received their unwashed and unworn original item.

We have over 1000 reviews and an average of 4.8/5 Stars, we must be doing something right!

 

OUR ART

Almost all the designs in store are made exclusively by Iced Tea, you will not find them anywhere else. We also have independent artists collaborating with us. Their designs are mixed with our own as we share similar ideas and themes. Each purchase at Iced Tea supports an artist.

 

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THE FABRICS

You will love our 100% soft cotton Bella+Canvas, and Next Level T shirts. The hoodies are thick blends with 50% - 80% Cotton with the rest Polyester.

 

WASHING & DRYING

You can throw your shirts and hoodies in the wash, they enjoy the bath and love the water. Just make sure that:

They are turned inside out (print on the inside)

They are washed with similar colors

They are not washed at more than 30°C/90°F Don't bleach

Try avoid drying them with a machine, heat and cotton are not nice friends. You can get away with putting them in the drier with 'Delicate' settings if you absolutely need to use the dryer.

 Do not iron on the print. Turn the shirt inside out and iron on the backside.